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Insurance

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Building stronger, more connected teams

Two pillars of scalable growth

Growth stalls when internal teams get buried or hiring lags. Insurance QOP solves both by aligning high-quality talent with precision-driven execution. Whether you need an outbound recruitment strategy to find your next technical leader or an outcome-based operations model to own your back-office workflows, we provide the infrastructure your business needs to scale. We don’t just fill seats; we ensure the work gets done.

Built to scale growth
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Operations

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Outcome based operations support

At Insurance QOP, we don’t just provide "staffing"—we deliver clearly defined, measurable operational outcomes. We replace the uncertainty of traditional BPO models with a performance-driven engine designed specifically for the insurance lifecycle. Instead of billing for "vague hours" or "dedicated seats" that require constant oversight, we take recurring, high-volume work off your plate and own the result. We operate with explicit completion rules and auditable hand-offs, ensuring that every task is executed with the same rigor as your internal team.

QUALITY OPERATIONS, QUALITY TALENT, REAL IMPACT,

A model built around defined outcomes

Insurance QOP uses an outcome-based operations approach, so billing aligns with verifiable results. We start with a discovery call to identify which operational services matter most and define what “done” looks like. Workflows are connected to your existing systems for smooth handoffs, and for tasks that can’t be reliably standardized, we offer a traditional monthly option with a dedicated specialist.

Our most requested services

Policy Change Servicing

Process mid-term policy changes and updates policy records accurately

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We handle routine policy updates including changes, cancellations, reinstatements, and administrative edits with clear documentation and confirmation. Records are kept accurate, auditable evidence is provided, and handoffs are consistent when approvals or judgments are needed. Insurance QOP ensures these updates flow seamlessly through your operations.

Certificates & Evidence Documents

Manage issuance, updates, delivery, and tracking of certificates

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We manage high-volume certificate and evidence-document requests, ensuring each document is issued or updated, delivered, and logged. Tracking updates and bulk projects are completed individually to minimize delays and reduce documentation errors. Our team at Insurance QOP maintains precision across every request.

Renewals & Remarketing Support

Prepare and route renewal and remarketing packets efficiently

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We coordinate renewal and remarketing packets by gathering documents, updating exposure details, completing checklists, and routing files for decision-making. Completed packets are documented and handed off clearly, reducing missed items and renewal-cycle backlogs. Insurance QOP keeps the renewal process moving efficiently.

Underwriting Submission Support

Capture, screen, and route new business submissions aligned with your risk appetite

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We turn new business requests into complete, quote-ready submissions that meet your specific underwriting guidelines. By capturing required fields, verifying documentation, and completing technical checklists, we ensure underwriters receive only standardized, actionable files. This reduces back-and-forth "touches," eliminates rework, and allows your team to focus on technical pricing and increasing bind ratios. Insurance QOP ensures your submission pipeline stays fluid and high-quality.

Policy Issuance Checking

Verify issued policies and endorsements against quotes, checklists, and filing requirements

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We verify that issued policies and endorsements precisely match the bound quote and intended coverage. Every document is audited against your specific filing requirements, with results documented as "pass" or routed immediately for correction. By catching discrepancies before they reach the client, we provide clear evidence of verification, reduce downstream administrative rework, and protect your firm from premium leakage and E&O exposure.

Claims Intake & Coordination

Manage first notice of loss intake, claim setup, and coordination

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We support claims progress by completing intake and coordination tasks. Claim records are set up or updated, next steps logged with evidence, and routine follow-ups or routing are completed while escalating coverage or settlement decisions as needed.

Tailored Service

Custom work items built around your workflow

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You tell us the workflow you want off your plate. We map it into clear work items, define inputs and “done,” set exception rules, then connect it to the right systems so delivery is consistent and auditable with Insurance QOP.

Dedicated Full-Time Specialist

Flexible tasks that do not fit our fixed outcome model

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If a traditional model fits better, you can work with a dedicated full-time specialist through us. They focus on your workflows day-to-day, integrate into your tools where needed, and handle a wider mix of tasks that are hard to standardize into work items.

Frequently Asked Questions

Everything you need to know

What exactly do you deliver?

Insurance QOP runs tightly scoped operational tasks with clear completion rules. Success is measured by finished outcomes, not vague activity, so your staff can focus on underwriting, claims, and policy operations.

How do we decide what services to start with?

We start with a discovery call to identify the highest operational load or risk points, then sequence services with clear completion rules. Insurance QOP only takes on work that can be executed consistently.

How does work enter the workflow?

Work enters through system integrations, automated triggers, batch runs, shared queues, or agreed handoffs. Each service has a defined intake method to keep flows consistent.

Do you work in our systems or your systems?

Either approach works, depending on what makes delivery clean and trackable. We adapt to your tools, ours, or integrates both so operational work is traceable and outcomes are auditable.

How do you define what counts as “complete”?

Every service is defined by outcome types with written completion rules. Any required evidence—confirmation, log note, or record update—is specified upfront.

How does pricing work?

Pricing is tied to completed outcomes. Units have predefined rules, with recurring service credits or minimum commitments. Overages are billed at the same rate, and blocked or out-of-scope items are excluded. Insurance QOP ensures fair, transparent pricing.

What does onboarding look like?

We confirm scope, align on outcomes, set up tooling and integrations, and run a short ramp to validate rules. After validation, services run in steady state with consistent definitions and pricing.

“We brought Insurance QOP in to take two things off our plate: managing a defined operational work queue end-to-end, and handling follow-ups so nothing stalls after the first touch. Within the first few weeks, we had clear work item definitions, clean intake, and a steady completion rhythm that our internal team could actually rely on.

 

The difference is that it’s not just ‘support hours’ or vague coverage. We see exactly what was completed, what is in progress, and what is blocked. Insurance QOP plugged into our systems and workflows, and we only pay for outcomes we can verify. Our backlog stopped creeping, turnaround became predictable, and we reclaimed significant internal time that was previously spent chasing updates.”

Kendrick Parker

Chief Operating Officer

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Real stories of growth

“We needed better visibility into what is done versus what is still pending. Insurance QOP provides clear logs for claim intake and document actions, so we can quickly identify blocked items and follow-ups. This clarity has reduced confusion and improved handoffs between teams.”

David Franklin

General Manager

“Insurance QOP helped us reduce backlog and make sure mid-term policy changes and certificate requests are completed reliably. We now have a consistent rhythm for updates and documentation, which frees our team from chasing incomplete items. Each work item is auditable, and nothing falls through the cracks.”

Laura Henderson

Operations Director

“Switching from a traditional seat-based BPO, we constantly had to chase unclear outputs and reconcile internal discrepancies. With Insurance QOP, accountability is tied to completed outcomes, and we can see exactly what has been posted, documented, and reported. It makes financial tracking straightforward and justified.”

Michael Torres

Chief Financial Officer

“Insurance QOP gave us clearer scope and reduced internal coordination. Submissions and renewal packets are handled with documented steps, so our team no longer debates whether a task is included. Each item has defined completion rules, which keeps our processes consistent and measurable.”

Sanya Kapoor

Managing Partner